Frequently Asked Questions - Deposit & Withdrawals

FAQs - Deposit & Withdrawals

Yes, call the nos. (632)898-7618 or (632)898-7520. An AB Capital officer will help you check your stock certificate and assist you on the procedures. Each stock certificate has a different set of processes. 

You can withdraw cleared funds anytime subject to the procedures on the withdrawal of funds. Please note that in selling stocks under PSE settlement procedures, the funds are received by ABCSI and credited to your account three (3) business days after transaction date. Notwithstanding, we will make the funds available to you for buying stocks on the same day the sale was made.

For steps on how to deposit to your account, please read our Fund Account section.

Fill up the Letter to Transfer from Broker to Broker form with your instructions to transfer your existing stockholdings to ABCSI. You need to furnish ABCSI a copy of this instruction and we will coordinate the transfer of your stockholdings with your existing stockbroker. If your stockholdings are in street name i.e. lodged with the Philippine Central Depository and Trust Corporation (PDTC), then the transfer will be done electronically.

You may withdraw funds from your online account by accomplishing the Fund Transfer Request form.

  1. This can be accessed by logging in to our Online Trading Site.
  2. Go to MAIN tab and click the WITHDRAWAL link.
  3. Input the amount you wish to transfer 
  4. Enter your password
  5. Reply "CONFIRMED" to the verification email sent to your registered email address.  We will process your request only after we have received your confirmation.


Starting Nov. 19, 2018, you need to nominate your Registered Settlement Account under our partner banks. Thru your registered email address, you can register your settlement account by sending to following information to customerservice@abcapital.com.ph:

Bank Account Name
Bank Account Number
Name of Bank
Name of Branch
Bank Type


We can issue a check upon special instruction of client indicated in the confirmation reply to the withdrawal request verification e-mail as follows:

  • “CONFIRMED - CHECK FOR PICK-UP FROM ______________________________”
    • Indicate at which ABCSI branch you wish to pick-up the check and ABCSI shall send a notification once the check is ready for pick-up
    • Other than the ABCSI account holder, the check shall only be released to an Authorized Representative upon provision of the following requirements during pick-up
      • Copy of one valid ID of the account holder/s
      • One valid ID of the Authorized Representative
      • Originally signed authorization letter
  • “CONFIRMED - CHECK FOR DELIVERY TO ______________________________”
    • Specify the mailing address to request for the check to be delivered to an address other than the registered mailing address.

If you wish for settlement in USD, the following steps must be followed.

  1. Input the amount you wish to withdraw in Philippine Peso (PHP)
  2. Include the following information in your confirmation e-mail
Bank Account Name (must be under the same name as the ABCSI account holder)
Bank Account Number  
Name of Bank  
Name of Branch  
Bank Address  
Swift Code  
Routing Number  
CREDIT SCHEDULES FOR ONLINE DEPOSIT
9:30 AM - 3:30 PM on a trading day Within 1 hour from time of deposit
After 3:30 PM on a trading day On or before 9:30 AM on the next trading day
On a non-trading day On or before 9:30 AM on the next trading day
CREDIT SCHEDULES FOR OVER-THE-COUNTER CASH DEPOSIT
9:30 AM - 3:30 PM on a trading day On or before 9:30 AM on the next trading day
After 3:30 PM on a trading day On or before 9:30 AM on the next trading day
On a non-trading day On or before 9:30 AM on the next trading day
CREDIT SCHEDULES FOR OVER-THE-COUNTER CLEARED CHECK DEPOSIT
On a non-trading day On or before 9:30 AM on the next trading day
On a non-trading day On or before 9:30 AM on the next trading day

US Dollar deposits to AB Capital’s Dollar Account will take 5 to 12 working days. Besides the bank clearing period, we will be converting your US Dollar to Philippine Peso. 
NOTE: Starting Nov. 19, 2018, no need to fill up deposit alert. For US Dollar deposit, please fill up Without filling up the deposit alert DEPOSIT ALERT and attaching the proof of deposit, we won’t be able to credit your account.

Withdrawal requests shall be processed upon receipt of confirmation via registered e-mail address. Hence, only those with confirmation on or before the cut-off time of 10:00 AM shall be processed on the same day. Please refer to the credit schedules below for more details on when you can expect credit to your Registered Settlement Account.

Requests which are not confirmed after the cut-off time of the next trading day will be cancelled by ABCSI.

CREDIT SCHEDULES FOR DIRECT DEPOSIT
Confirmed on or before 10:00 AM on a trading day On or before 4:00 PM on the same day
Confirmed after 10:00 AM on a trading day On or before 4:00 PM on the next trading day
Confirmed on a non-trading day On or before 4:00 PM on the next trading day
Withdrawals in U.S. Dollars will be credited to the Registered Settlement Account within two (2) banking days upon receipt of withdrawal request confirmation.

The availability of checks for pick-up depends on the pick-up location while checks for delivery shall be dispatched within two (2) banking days upon receipt of withdrawal request confirmation.

Yes, you can transfer your stock portfolio by filling up the Letter for Transfer from Broker Assisted to Online Form. Bring or mail the form to the Head Office. You can also fax it to (632) 8987596 or email to customerservice@abcapital.com.ph .

You can wire transfer your deposit to:

Account Name : AB CAPITAL SECURITIES, INC.
US$ Account No. : 641-2-64100630-5
Name of Bank : Metropolitan Bank & Trust Company
Branch : Tordesillas - Gil Puyat Ave. Branch, Makati City
Swift Code : MBTCPHMM

Your cash dividends automatically goes to your online account as required under existing rules of the PSE. If you wish to withdraw your cash dividends, please see withdrawal procedures.