Frequently Asked Questions - Account & Security

FAQs - Account & Security

To change your password, follow the following procedures:

  1. This can be accessed by logging in to our Online Trading Site.
  2. Go to the MAIN/HOMEPAGE and click the ACCOUNT INFO PROFILE.
  3. Type in your old password and desired new password twice. (It should be at least 6-15 characters)
  4. Click on the UPDATE PASSWORD button.
  5. After updating your password, you will be notified that your password has been successfully changed.

If your account has been static for 20 minutes, your account will automatically log out. It is one of our safety measures to protect your account from people who might tinker with it when you are not on your device and you have forgotten to log out.

Your account will be closed when both of the following conditions are met:

  • Your account balance is zero and has been inactive for six consecutive months
  • There are no stocks left in your inventory

If you wish to reactivate your account, deposit any amount to your account and inform AB Capital thru customerservice@abcapital.com.ph that you wish to reactivate your account. 

The security of your account and transaction information is of paramount importance to us. We continually evaluate the Internet systems, services, and software used in our operations to ensure that they meet the highest standards of security. We use sophisticated technology to provide what we believe to be among the most advanced security measures currently available. All online transactions are encrypted and are routed from the Internet server through a "firewall" that limits access to the online trading server.

We use 128-bit encryption protection through Secure Socket Layer (SSL) to ensure that transmissions to and from our online trading site are protected against unauthorized access or intrusion. Moreover, when you initially open an account with us, you will be the one to key in your preferred username and password that will allow you access to the online trading site. Without this online username and password combination, access to the trading site will not be permitted. Once our system accepts your user id and password combination, no one else will have knowledge of it, not even us. For your protection, under no circumstances should you divulge your user id and password combination to anyone. You should also change your password periodically or as soon as you believe that it has been compromised.

Using your current registered email address, send an email to customerservice@abcapital.com.ph a request to update your email address.

Please fill up the Letter for Change of Mail Address form.  Bring or mail the form to the Head Office. You can also fax it to (632) 8987596 or email to customerservice@abcapital.com.ph.

You can use the 'Forgot Password?' feature. This is found in the login page below the username and password. You will be asked to supply an answer to the question you’ve chosen during the initial registration when you created your account. If you successfully answer, your password will be sent to your email address that you provided.

Password is case-sensitive. Please check to make sure that you entered your password using the correct lower- and upper-case letters or keys.

If your username and password wouldn't work, click on the "Forgot your username" or "Forgot your password" link found below the login button. Enter the answer to your chosen security question. An email will be sent to you.   

If you forgot the answer to your security question, using your registered email address send a request to retrieve username or reset password to customerservice@abcapital.com.ph.

If problem persists, please call our Technical Support Unit at (632) 898-7559. An ABCSI officer will be available to attend to your queries Mondays to Fridays, from 8:30 am to 5:30 pm.